Support

Common questions about signing in, sync, language, and your account.

How do I sign in?

Open Library or the account tab and choose Sign in. Follow the in-app Google or Apple sign-in flow. If you connect Google, you may be asked for an optional read-only permission so the app can show library items linked to that account — grant it when prompted, or switch accounts and sign in again.

Why isn’t my library syncing?

Sync runs after you sign in. Check your network, pull to refresh Library, and confirm you’re on the same account you used before. Guest data stays on-device until you sign in.

How do I change language or night mode?

Open Settings in the app. Night mode and Language are under Appearance. Language options include system default plus several locales (for example English, 简体中文, Português Brasil).

How do I delete my account?

When signed in, open the account menu from Library and choose Delete account. This removes account-linked library data from our backend according to the Privacy Policy. Uninstalling alone does not always delete cloud data — use Delete account when offered.

Playback failed or a video won’t start

Online stream formats change often. Try Retry, another network, or update the app. Some videos may be region- or age-restricted and cannot play in Mixtube.

Contact

Email diasjayanthasumith@gmail.com with your platform (iOS / Android), app version, and a short description.

中文提示

登录、同步、语言与夜间模式均可在应用内设置。删除账号请使用资料库页的账号菜单。若播放失败,可重试或检查网络与地区限制。联系邮箱: diasjayanthasumith@gmail.com。